Deputy Director of Development Operations

BOSTON, MA—The Community Builders, Inc. (“TCB” www.tcbinc.org), is a leading national developer and operator of mixed-income communities. With an annual budget of over $40 million, TCB is one of the largest non-profit urban affordable housing developers in the United States. Since 1964, we have successfully developed over 25,000 affordable and mixed-income rental and for-sale homes for families, seniors and handicapped residents in nine states in the Northeast, the Mid-Atlantic, and the Midwest regions. TCB communities are financed by a combination of private and public funding sources, including low income housing credit investment, Federal Housing Administration (FHA) mortgage insurance, Section 8 subsidies, up-front grants, Section 202 grants and loans, Hope VI, and other housing grants and loans.

TCB is a mission-driven organization with 501(c)(3) nonprofit status focused on building and sustaining strong communities. Our organization achieves its mission by developing, financing and operating high-quality affordable rental and for-sale housing. We implement neighborhood self-help initiatives to drive economic opportunity for our residents, coordinating access to support services and asset-building activities and shaping community programs critical to the communities we serve. TCB is adept at managing master planning aimed at the transformation of distressed neighborhoods. Since the mid-‘90s, TCB has focused its real estate development, property management and community initiatives on the challenges of concentrated poverty in and around large public and assisted housing projects. Within the past few years TCB also has also made a significant investment in the acquisition and preservation of privately-owned assisted housing. TCB manages approximately 9,000 units in more than 90 developments and coordinates community and resident services at more than 20 large assisted and public housing sites. Our organization has over four hundred employees with three regional hubs in Boston, Chicago, and Washington and dozens of project site offices.

Position Summary
For most of the past 40 years, TCB has been changing and growing in response to political, market and industry changes and opportunities. Managing that growth is a continuous challenge and requires a consistent investment in operational excellence. TCB currently employs approximately 60 professionals in the development department and related positions and operates in 15 states across three regions. The Deputy Director of Development Operations will report to the Senior Vice President of Development Operations, who oversees the execution of all of TCB’s development projects. This includes design, entitlements, financing and construction. Project origination and delivery is managed through TCB’s three regional hubs. Oversight, coordination and support are provided to the development staff by the centrally located development operations group. This group works closely with TCB’s in-house legal department, and the Deputy Director of Development Operations will also provide a limited amount of operational support to TCB’s general counsel.

The fundamental job of the Deputy Director of Development Operations is to oversee the creation of systems, standards, tools, resources and protocols which will support the development staff in their work. Further, the Deputy Director of Development Operations will partner with the Senior Vice President of Development Operations to ensure that TCB’s real estate development projects are of a consistently high quality and are delivered on a timely and financially viable manner. Anything and everything which contributes to this goal will be within the province of the holder of this position.

The ideal candidate will have a background in affordable or mixed-income real estate development and in organizational management and systems. The Deputy Director of Development Operations will be an individual contributor. He or she must exhibit the skills to collaborate with and achieve actionable results through others, the ability to build strong and sustainable relationships and the capability to interact within all levels of the organization. He or she will collaborate on a daily basis with directors of development (senior development staff in the regional offices) and other functional directors within the department (such as the director of finance and the director of design and construction).

Responsibilities:

Provide senior level support to the senior vice president of development operations in all aspects of her job and leverage her time and role by focusing on the overall operational efficiency and productivity of the development staff.

On a continuous basis, assess the productivity, morale, and technical proficiency and resource needs of the development staff and recommend interventions.

Develop systems, procedures, and management tools which support and advance the work of TCB’s development, finance, legal and design and construction staff both within development operations and in the regional offices.

Develop and/or improve management reports and tools, assist other managers in using them and ensure that corrective measures are taken where problems exist.

Design and oversee the implementation of a professional development program for development staff to ensure that all members have a base-line proficiency in all areas necessary to the successful performance of their jobs as well as opportunities to expand skill sets and function at the forefront of the industry.

Oversee the design, maintenance, utilization and effectiveness of all existing (and to-be-created) tools and processes including property data system (PDS), Document Locator®, project transition, design review, etc.

Oversee the management of TCB’s U.S. Housing and Urban Development (HUD) Form 2530.

Collaborate with the director of communications and others to develop content and maintain up-to-date, accurate and compelling materials about TCB’s development pipeline and completed projects.

Collaborate with the office of the general counsel and the policy director to ensure that development staff has ready access to all industry information, news, conferences and best practice information.

Participate in the development of TCB’s annual budget and monitor performance against that budget relative to development revenues and milestone achievement.

Broker effective collaborations, between development and other TCB departments to problem-solve, undertake multi-functional projects and facilitate effective communications and coordination across functional lines.

Generally increase the bandwidth and pace of the senior vice president, development operations in such a way as to concentrate his or her time, effort and priorities on strategic initiatives.

Act on the authority of the senior vice president of development operations to oversee strategic projects with a primary focus on initiatives

SKILLS: Very strong written and verbal communication; strong analytical and financial analysis; emotional intelligence, ability to give and receive constructive criticism, strong understanding of organizational dynamics and systems; strong computer skills; extremely organized; ability to lead and influence others; project management.

All applicants should submit a resume via e-mail to: mcarmona@tcbinc.org

The Community Builders, Inc. is an Equal Opportunity Employer and strongly encourages candidates of all backgrounds to apply for this position.