Portfolio Operations Manager Iris Santiago

Iris Santiago serves as portfolio operations manager for The Community Builders in Connecticut, a position she has held since 2020. Santiago leads operation of a senior and family residential portfolio across the state. She works collaboratively with internal and external stakeholders to foster housing stability and resident opportunity.

Santiago has managed affordable housing properties since 1999. Previously, she was a director at the Bridgeport Housing Authority and the New Haven Housing Authority, the two largest housing authorities in Connecticut. In these roles, she directed the Section 8 housing choice voucher program, project-based Section 8 program, home ownership, single room occupancy, and Low-Income Housing Tax Credit.

Santiago received a bachelor’s degree in criminal justice law enforcement administration with a minor in political science and her paralegal legal certificate from The University of New Haven. Her professional credentials include Certified Manager of Housing (CMH), Certified Occupancy Specialist (COS) and Certified Financial Specialist (CFS) from the National Center of Housing Management, as well as Project Based Voucher Specialist (PBVS) and Housing Quality Standard (HQS) certifications. She also holds an IREM ARM® (Accredited Residential Manager) and SPECTRUM’S C11P (Certified Tax Credit Compliance Professional) designation.